FAQ

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1. What is SomaScents?
SomaScents is a lifestyle brand offering oriental-inspired incense sticks, cones, and artisan accessories. We are devoted to helping you create calm, mindful spaces through natural scents and meaningful rituals.

2. Where are your products made?
Our incense products are thoughtfully sourced and handcrafted in Tibet, where traditional methods and high-quality natural ingredients are honoured. Packaging and branding are designed in England.

3. Are your products natural and eco-friendly?
Yes. We are committed to sustainability. All of our incense is made with natural ingredients—free from harmful chemicals—and our packaging is plastic-free, recyclable, and biodegradable.

4. How do I use incense safely?
Place your incense stick or cone in a heat-resistant holder. Light the tip until it glows, then gently blow out the flame to let it smolder. Keep away from flammable objects, children, and pets. 

5. What’s the difference between incense sticks and cones?
Incense sticks offer a longer, more gradual burn and are ideal for extended rituals. Cones burn faster and produce a more intense scent in a shorter time—perfect for quick meditation or refreshing a room.

6. How long does your incense burn?
Sticks: Approximately 30–40 minutes

Cones: Approximately 15–25 minutes
Burn times may vary slightly depending on the product and environment.

7. Is your incense suitable for yoga or meditation?
Absolutely. SomaScents is designed to complement yoga, meditation, and other mindfulness practices. Our scents promote calm, focus, and emotional clarity.

8. Do you offer international shipping?
Yes, we currently ship to specific countries. Shipping times and costs vary depending on your location and will be calculated at checkout. Please review Shipping Policy for full details.

9. Can I return or exchange my order?
If you’re not satisfied with your purchase, you may return unused products within 14 days of delivery. Please review our Return Policy for full details.

10. Do you offer wholesale or collaboration opportunities?
Yes, we welcome wholesale and creative collaboration inquiries. Please visit our Wholesale & Cooperation page or contact us directly at info@somascents.com.